Valley Stream’s #1 Data Recovery | Computer Consultants | Home & Office Networking | Remote Support

 

What is remote support?

Our remote support software allows us (with your permission) to gain access to your laptop or desktop remotely to quickly diagnose and fix the issues you might be having
 

Is remote support safe?

YES. In order for us to remote into your laptop or desktop, you must call us and provide us with your id and password which is generated when you install our remote software. Don't worry, you have to click "Allow" for us to be able to remote into your computer and when we have finished fixing your issue the connection is closed. Once the connection is close we cannot get back in without your permission.
 

Can you fix everything with remote support?

Unfortunately we cannot fix all problems remotely and in order to connect to you computer you to need to have an internet connection to your laptop or desktop.

 

Problems Loading Teamviewer on Mac?

Connecting to Teamviewer on Mac can be tricky, because of Apples security.  Apple has a security feature where it blocks by default, everything from running/installing/opening that was not downloaded from the app store.  Since our version of Teamviewer is not in the App store and cannot be, our customers have to manually grant permission to open our version of Teamviewer to run on their Mac.  There is two ways to grant access to run/install/open our version of Teamviewer.

• Option 1 (For Advanced Users)- Go into Security Settings in System Preferences and Change Your Security Settings.
• Option 2 (For Everyone Else)- After our version of Teamviewer gets downloaded, go back to Finder (Desktop), Must say Finder at the Top left -Hand Corner. Go down to your Dock. Look for Your Downloads Folder and Expand it. Our version of teamviewer should show up, Hold down the Control Key and Left Click on our version of Teamviewer. You will get a message, Picture is below. Click on the Open button. Now Teamviewer should open.
• Option 3 (For those that have a Right Mouse Button)-   If you got rid of the Mac Mouse and installed an aftermarket mouse, you should have a right button.  If you right clicked on Our Teamviewer and clicked open.  You will get a Security Message.  Click on Open.  Then Teamviewer should open.